Refund Policy

At SOKO Fashion , customer satisfaction is our priority. We encourage you to carefully read our refund policy before placing your order.

Eligibility for returns

Returns are accepted only under the following conditions:

  • The item received is defective

  • The item received is incorrect (model, size or color different from the order)

⚠️ Items must be unworn , unwashed and in their original condition .

Items not eligible for a refund

For hygiene and management reasons, refunds are not accepted in the following cases:

  • Change of mind after ordering

  • Wrong size chosen by the customer

  • Items on sale or discounted

  • Wear and tear or damage caused after delivery

Claim period

Any complaint must be reported within 48 hours of receiving the order.
After this deadline, no application will be considered.

Complaints procedure

For all return or refund requests, please contact us with:

  • Your order number

  • Clear photos of the item in question

  • A brief explanation of the problem

📩 Contact us through our official SOKO Fashion channels.

Refunds

  • If the request is approved, an exchange or a credit note may be offered.

  • Cash refunds are not guaranteed.

  • Delivery charges are non-refundable .

Contact

Contact – SOKO Fashion

For any questions regarding our refund policy or your order, you can contact us using the following contact details:

📞 Phone : +243 995 393 657
📧 Email : support@sokoxfashion.com
📍 Address : City center, Lubumbashi, Haut-Katanga, Democratic Republic of Congo
📮 P.O. Box : 1825

Our SOKO Fashion team remains available to assist you.